Ashley Furniture focuses on making its customers happy and satisfied. So for providing caliber products, they provide a returning policy as well. Sometimes minor inconvenience occurs when people are not satisfied with their product, so they return it. The return policy of mattresses is available only for those situations where the mattress delivered is damaged in any kind of way.
Returning policy
Everyone knows that it is not easy to choose a piece of furniture and immediately place the order. Sometimes, it so happens that the furniture you ordered doesn’t suit the wall, the curtains, sofa or it can be anything. That’s when the return happens. As Ashley Furniture focuses on making its customers happy and satisfied, they offer a returning policy. For returning your item, inform them in the next three days that you want to return your item, and within one week, the entire process of return and refunding will be done. You will be charged for the delivery and the pickups when you return your product. An extra amount will also get charged to you for the restocking of an item which can directly get subtracted from your refund amount.
Is the mattress return policy applicable?
Yes, it is applicable. Many people purchase the mattress and get it delivered to their house, hoping that they will have a good time with it, but sometimes minor inconveniences occur where the customer is not satisfied with the size, quality, or anything that the customer is dissatisfied with. But it is to be noted that the company does not provide a return policy for mattresses just for the sake of customer satisfaction, but only if the mattress delivered gets damaged in any kind of way, then the customer can return the mattress. For returns, one can contact their customer care center within 72 hours of delivery time. If it goes more than 72 hours, then the damages will not get covered under the warranty of the mattress.
What are the conditions for returning the merchandise?
For returning or reselection any product, certain conditions need to be followed by the customer. The merchandise can get returned, only if they are in the following conditions:
Free from any kind-of stainsFree from Pet hairDoes not have smoke damageDo not have any scratchesThe merchandise should be in its original condition. All the accessories that were comprehended with the merchandise should also get returned in their original packaging.
How to return the merchandise in-store?
If you purchased the merchandise from a store, then you have to return it in-store. The terms and conditions for the return policy get printed on the back of the receipt. You need to read it and check if you meet the following requirements. If you do then contact the customer care service, you can find the number on the website or at the back of your receipt.
How to cancel the order?
The process of canceling the order is quite convenient. The sooner you inform customer care, the easier it will be to cancel the item. If your order is already shipped, it won’t be comprehended in canceling the item but it can be returned through the return policy. Firstly, for canceling your order, you need to inform customer care service at 866-436-3393, and as soon as they receive your request, an email will be sent to you related to the cancellation of your product.
Which mode of payment does the refund happen?
The refund will get credited in the original form of payment which means if you have made the payment via debit/credit card, then the refund will get credited to your account. As soon as the returned product reaches the warehouse then, within 7-9 days, you will get your refund.
Conclusion
To sum up, everything that has been stated so far, Ashley Furniture does offer a return policy on the mattress but the returning policy of the mattress is only applicable when the mattress delivered is damaged or not in its original condition. Ashley Furniture offers a return policy on various products, you just need to inform them within three days, and within one week all the returning processes will get done. They provide a refund policy as the focus is to make their customers happy and satisfied. So if the customer is not happy with the product they can simply ask for a refund. The company will happily provide them.
